Privacy Policy

Last Updated: August 12, 2024

1. Information We Collect

Personal Information You Provide

When you submit a case or contact us, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Accident Details: Date, location, description of the accident
• Injury Information: Description of injuries, medical treatment received
• Insurance Information: Insurance company details, policy information
• Legal Information: Previous legal representation, case status
• Communication Preferences: Preferred language, contact method

Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location (city/state level)
• Referral Information: How you found our website
• Cookies and Tracking: Session data, preferences, analytics

2. How We Use Your Information

We use your information for the following purposes:

Purpose	Information Used	Legal Basis
Case Evaluation	All case-related information	Legitimate Interest
Attorney Matching	Case details, location, language preference	Contract Performance
Communication	Contact information, case updates	Contract Performance
Website Improvement	Usage data, analytics	Legitimate Interest
Legal Compliance	All information as required	Legal Obligation

3. Information Sharing

With Attorneys

We share your case information with qualified attorneys for:

• Case evaluation and assessment
• Determining if they can represent you
• Providing legal consultation
• Case management and representation

With Service Providers

We may share information with trusted third parties who help us operate our business:

• Technology Providers: Website hosting, email services, databases
• Analytics Services: Google Analytics, conversion tracking
• Communication Tools: Email marketing, SMS services
• Security Services: Fraud prevention, security monitoring

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues

4. Data Security

We implement appropriate security measures to protect your information:

Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access on a need-to-know basis
• Regular Updates: Security patches and system updates

Administrative Safeguards

• Staff Training: Privacy and security awareness training
• Access Management: Role-based access controls
• Incident Response: Procedures for security breaches
• Regular Audits: Security assessments and reviews

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format
• Verify the accuracy of your information

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where applicable

Communication Preferences

• Opt out of marketing communications
• Choose your preferred contact methods
• Update your communication preferences

6. Cookies and Tracking

We use cookies and similar technologies to:

Essential Cookies

• Enable basic website functionality
• Remember your preferences and settings
• Maintain your session and security

Analytics Cookies

• Understand how visitors use our website
• Improve website performance and user experience
• Track conversion rates and effectiveness

Marketing Cookies

• Deliver relevant advertisements
• Track campaign performance
• Personalize your experience

You can control cookies through your browser settings, but some website features may not work properly if cookies are disabled.

7. Data Retention

We retain your information for different periods based on the type of data and purpose:

• Case Information: 7 years after case closure or as required by law
• Communication Records: 3 years for service improvement
• Website Analytics: 26 months for Google Analytics
• Marketing Data: Until you opt out or request deletion
• Legal Records: As required by applicable laws

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us using the information below.

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email
• Obtain consent for material changes where required

12. Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

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